Contact us

Financial

Transfer

• How can I transfer my balance (from Casino 777.ch to Pokerstars or vice versa)?+

  • To transfer your funds, click in your account:
    
    For PC: "Account" > " Settings" > "My details" > "Transfer Funds”
    For mobile: "Settings" > "My details" > "Transfer Funds"
    
    > Enter the amount you desire to transfer
    > Select the option "Casino to Poker" or "Poker to Casino"
    > Click "SUBMIT"

• Why can't I transfer my balance?+

  • 1. Possible cause: active bonus
    With an active bonus at Casino 777.ch, no funds can be transferred from the casino to Pokerstars. Either wager the bonus amount 30x and reach the playthrough or cancel the bonus in your Casino 777.ch bonus account. You can find all information on how the government approved bonus programs at Casino 777.ch work on our website under Bonus Information and Bonus Examples.
    
    2. Possible cause: Restriction at Pokerstars
    Please send our customer support a screenshot of the error message you are receiving to [email protected].

• How long does a transfer take?+

  • A transfer from Casino 777.ch to Pokerstars will be credited within a few minutes. Transfers from Pokerstars to Casino 777.ch have to be approved by the Pokerstars security department and can take up to 3 business days.

Deposit

• Do I incur any charges when depositing with a credit card?+

  • Yes, some Swiss banks may apply deposit fees of up to 4%. We advise you to contact your bank directly to confirm the specific fees associated with your deposits. Alternatively, if you prefer to avoid these fees, you can use TWINT as a deposit method.

Withdrawal

• How long does a withdrawal take?+

  • All requested withdrawals will be reviewed and approved the following business day (the compliance of the cancellation right requires us to give our customers the possibility to cancel the payment). Once the withdrawal has been approved and is visible in your account under "Approved Withdrawals", it may take up to 3 business days for the funds to be credited to your bank account.

• Why can't I make a withdrawal+

  • Either you have not entered your bank details or your bank details have not been confirmed yet. After you have deposited your bank details and provided us with the requested proof, the manual confirmation of your bank details may take up to 24 hours. We are required to process and respond to the oldest requests and documents first, we kindly ask for your patience.

• How can I make a withdrawal?+

  • To request a withdrawal, click in your account:
    
    For PC: "My Account" > " Cashier" > " Withdraw"
    For Mobile: " Deposit" > " Cash Out"
    For Pokerstars App: " Cashier" > " Withdraw"

Responsible gaming

Limits

• How can I change a limit?+

  • Only you can change your limit and the date is visible in your account from when this change takes effect. For legal reasons, employees of gambling providers are not allowed to change, cancel or activate increases in the limits set by users for self-protection.

• Why can't I play?+

  • Once a limit is reached, either no more games can be played on Casino777.ch or funds transferred to Pokerstars until the end of the defined period.

• When does an amendment take effect?+

  • While a decrease in your limit will take effect immediately, an increase in your limit will not take effect until the existing limits period has expired.

Cool-off

• How can I end or cancel a Cool-off?+

  • A temporary self-exclusion is for the user's self-protection and cannot be cancelled for legal reasons neither by the user nor by employees of a gambling provider.

Verification

How long does it take to verify my player account?

After you have provided us with both proof of your identity and Swiss domicile, verification may take up to 24 hours. We are obliged to process and answer the oldest requests and documents first, we kindly ask for your patience.

Bonus

How does the playthrough condition work?

All information on how the approved bonus programs at Casino 777.ch work can be found on our website under Bonus Information and Bonus Examples.

Gaming

Can I play abroad?

During your stay outside of Switzerland, you can play at Casino 777.ch. This does not apply to Pokerstars, as the system automatically detects your location and imposes a restriction on your account. The restriction will be removed as soon as you log in from Switzerland.

Error message

What does the error Cloudfare 1015 mean?

This is an error message from the data server provider Cloudflare, which customers receive when too many requests are sent to the Cloudflare server within a very short time. This is not an error message caused by Casino777 and you are not being arbitrarily limited, banned or blocked by us. The request limitation is automatically applied by Cloudflare's server, over which we have no control, through which your requests are routed to our website.

Clear your cache, cookies and browsing history, wait 15-30min for Cloudflare to remove the limit on your requests. After that you should have normal access to our website again.